The Office of Accreditation and Quality Improvement, in partnership with the Michigan Department of Community Health, has developed several quality improvement training documents, presentations, and webinars. The following are selected training materials that health departments have found useful.
An in-depth look at the steps of the PDSA cycle and tools such as Process Maps, Fishbone Diagram, Five Whys, Root Cause, and several QI tools.
Direction on planning for Do and Study stages and an overview of Act stage.
An introduction to performance management, covering the basics of Performance Management, the Turning Point model, and guide to creating performance measures.
An overview of the PHAB Accreditation process, information about roles and responsibilities for staff and the local governing entity roles and responsibilities for PHAB preparation, tips for increasing buy-in, and the costs and benefits of accreditation.
An Introduction on the basics of logic modeling and logic model components.
Best practices to designing and implementing surveys to collect accurate and usable data.
A brief overview of Quality Assurance and Quality Improvement, the differences between the two, and how each relates to Accreditation.
Michigan Premier Public Health Conference 2013, Bay City, MI: A training for public health practitioners on performance management and quality improvement.